Opened 16 years ago

Closed 16 years ago

#889 closed defect (fixed)

Clicking "Help" throws a Python error

Reported by: base Owned by: Martin Svensson
Priority: minor Milestone: BASE 2.6
Component: web Version: 2.5.0
Keywords: Cc:

Description (last modified by Nicklas Nordborg) BASE 2.5.0beta (build #3933; schema #45)

To reproduce the error, simply: Click on Help, Help.

Traceback (most recent call last):

File "/usr/lib/python2.4/site-packages/trac/web/", line 356, in dispatch_request


File "/usr/lib/python2.4/site-packages/trac/web/", line 224, in dispatch

resp = chosen_handler.process_request(req)

File "/usr/lib/python2.4/site-packages/trac/web/", line 234, in process_request

raise HTTPNotFound('File %s not found', filename)

HTTPException: 404 Not Found (File doc/docbook/html/index.html not found)


Jay Hannah - jay@…

How to fix this issue
The URL for the BASE documentation has changed for administrative reasons. New installations from BASE 2.6 and onwards will get the correct URL installed. Existing servers should be manually updated.

  1. Log in to BASE with administrator privileges
  2. Open the Administrate -> Server settings dialog
  3. Switch to the Links tab and change the Help URL to:

Change History (8)

comment:1 by Nicklas Nordborg, 16 years ago

Milestone: BASE 2.6

comment:2 by Martin Svensson, 16 years ago

Owner: changed from everyone to Martin Svensson
Status: newassigned

comment:3 by Martin Svensson, 16 years ago

Resolution: fixed
Status: assignedclosed

(In [4140]) Fixes #889 Clicking "Help" throws a Python error. Changed an invalid link

comment:4 by Nicklas Nordborg, 16 years ago

Resolution: fixed
Status: closedreopened

I think the fix only works for new installations. It will not update the link on existing installations. There are two approaches:

  1. Fix the code so that it updates the link in existing installation.
  2. Document this issue in this ticket and tell user how to manually change the link and what the correct link should be.

comment:5 by Martin Svensson, 16 years ago

A suggestion to cover both.

  1. Similar option like there is for help texts will be put into base.config (server.configurations.update = true|false). Default value for this option will be false.
  2. Documentation - See ticket#930

comment:6 by Nicklas Nordborg, 16 years ago

A: is not a very good solution. Users will probably not want to loose their custom made "About the server" text and other settings just to fix the bad link. It will require more work to restore those texts than to manually fix the link as in B.

B: There should be a note in this ticket!

Personally I think B is good enough. Just put the correct link in the description part of the ticket (not as a comment since that list is growing large).

comment:7 by Martin Svensson, 16 years ago

Description: modified (diff)

Added reference to documentation ticket

comment:8 by Nicklas Nordborg, 16 years ago

Description: modified (diff)
Resolution: fixed
Status: reopenedclosed
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